The game doesn’t even start, what should I do?
First of all, please take a look at the troubleshooting guide above and make sure that you did everything we have mentioned there - only the full process ensures us that the installation of the game and all the drivers are in order.
Before doing any installations mentioned below, please unplug any additional controllers and USB devices (hubs, audio mixers, headsets, etc.) you have hooked up to your PC.
Please also make sure that you have installed both the latest VC package (available here:
https://support.microsoft.com/en-ph/...al-c-downloads), the 2013 one (available here:
https://support.microsoft.com/en-us/...utable-package) and the 2015 one (available here:
https://www.microsoft.com/en-us/down....aspx?id=53840 ).
Windows 7, Windows 8, Windows 8.1:
- Please make sure that you have the KB4019990 update downloaded:
https://www.catalog.update.microsoft...px?q=KB4019990
Windows 7 ONLY:
- Please make sure that you have The Windows 7 Platform Update installed -
https://www.microsoft.com/en-ca/down....aspx?id=36805
Missing MSVCP140.dll:
- Please install the following Microsoft Visual C++ 2015 Update:
https://www.microsoft.com/en-us/down....aspx?id=53840
Missing MSVCR120.dll:
- Please install the following Microsoft Visual C++ 2013 package:
https://www.microsoft.com/en-us/down....aspx?id=40784
Missing VCRUNTIME140.dll:
Please install the following VC++ update:
https://www.microsoft.com/en-gb/down....aspx?id=48145
If that does not help, please prepare ConsoleOutput (it’s an HTML file that you can generate - instructions below), DxDiag and saves from your game and send them over to us at
techsupport@11bitstudios.com.
Please remember that the ConsoleOutput file should be copied as soon as an issue occurs. The file gets overwritten each time you run the game, so there is no information about the bug for us then.
How do I prepare the ConsoleOutput file and where can I find it?
The easy way:
Right-click on Frostpunk in your Steam library;
Click on “SET LAUNCH OPTIONS”;
Write “ -console” in the newly appearing window (without the inverted commas but with space before the dash character);
Click “OK” and launch the game - the ConsoleOutput file should appear in the game installation folder.
The hard way (in some cases, Steam has shown remarkable resilience and would not allow us to generate the log file - if that happens to you, please read on):
Right-click on Frostpunk in your Steam library;
Navigate to the “Local files” tab and click on “Browse Local Files…”;
New explorer window with the game files will open, please find “Frostpunk.exe” in the folder;
Create a shortcut to the application in the very same folder;
Right-click on the newly-created shortcut, select “Properties”;
In the “Target” line, add “ -console” at the very end of the path (without the inverted commas but with the space before the dash character);
Apply the changes;
Launch the game using the newly-created and edited shortcut - the
ConsoleOutput file should appear in the game installation folder.
How do I generate the DxDiag file?
Click on Start.
Type "DxDiag" and launch DxDiag.
Click on "Save all information".
Save "Dxdiag.txt" file.