You are now chatting with 'Josh L'.
You: at 9:09:46
Hi
Josh L: at 9:09:48
Thanks for contacting Microsoft Store chat, my name is Josh L! How can I help you today?
You: at 9:10:03
I have bought a new Motherboard
You: at 9:10:21
my previous licence was a W7 OEM upgraded to Windows 10
You: at 9:10:46
it seems that by changing my MB, my activation will not work anymore
Josh L: at 9:11:24
Ok. I can imagine that might be frustrating and would be happy to try to help resolve your Windows issue. However, as I am a Pre-Sales agent, that may be out of what resources I have to help and I may have to get you over somewhere else. But I'll try to see what I can do for you first.
Josh L: at 9:11:27
What country are you in?
You: at 9:11:40
France
You: at 9:11:46
my question is simple :
Josh L: at 9:11:57
It would be
Josh L: at 9:11:59
due to the fact
Josh L: at 9:12:08
that the OEM hard lines into the
Josh L: at 9:12:16
motherboard license wise.
You: at 9:12:18
yes
Josh L: at 9:12:24
You would either need to go through
You: at 9:12:34
but if i buy a retail licence, can i use it to activate my old installation ?
Josh L: at 9:12:41
Oh.
Josh L: at 9:12:43
Ok.
Josh L: at 9:12:47
Sorry to have cut yo off.
You: at 9:12:54
no problem
Josh L: at 9:13:31
No. I can understand that it may be frustrating, but the OEM license is a special license. As a result, retail keys won't work with software licensed OEM. Does that helP/
You: at 9:13:48
mmmh
You: at 9:14:04
so how can i reactivate my current OS ?
Josh L: at 9:14:50
I can understand how it may be inconvenient, but you would either have to do it by going through the manufacturer or by the folloing link.
Josh L: at 9:14:54
*following
You: at 9:15:12
can't i "upgrade" from an OEM to a retail ?
Josh L: at 9:15:29
Please click here for the page and go to "Activating Windows 10 after a hardware config change"
You: at 9:15:52
ok, thanks for the link
Josh L: at 9:15:59
I can understand how it may be frustrating. However, you can not make a OEM to retail change like that you suggested.
Josh L: at 9:16:02
No problem!
You: at 9:16:03
i will do it as soon as i install my new MB
Josh L: at 9:16:12
Understood.
Josh L: at 9:16:20
Is there anything else I can help you with today?
You: at 9:16:40
No, that's all, thanks for your help
Josh L: at 9:16:55
No worries! It was my pleasure to help you out! If you have any other questions, feel free to chat back in as we are 24/7. Bye for now! =)
Josh L: at 9:16:58
Thanks again for chatting with us at the Microsoft Store, we appreciate your business!